The services available from Angels PC Clinic are as follows –


Home Visits – please message us or call us on 07546 228001 to arrange a visit.

Remote Support – please call on the number above or email us to arrange this.  Further information is available on the REMOTE HELP page.

Guidance on buying a new computer – before you make that important purchase, message us first.  Tell us what you need the computer to do, how much storage you require and the size of the screen you need and we will find one for you and email over the link.  There is nothing in this for us but we see so often people ending up with something that isn’t suitable and purchasing unnecessary extra’s that are not required.  Please let us assist.

Gift Cards – Birthdays, Christmas and any kind of Thank You cards can be made up for you.  The Cards can either be for a home visit or some Remote Support minutes (Remote packages can be seen on the REMOTE HELP tab).





Angels Mobile and Remote IT Services

‘OPEN’ for Essential IT Repairs

Update to our Services from Friday 15th May 2020

WE ARE GOING MOBILE AGAIN – COLLECTION ONLY.  Only if email, phone and Remote Services cannot resolve your computer issues.


Collection will strictly adhere to the 2 metre rule.  All items will be wiped down once back at our workshop, with 80% grade sanitiser (WHO recommended), and once work complete, again the item will be wiped down and handed back.  We would advise that once you have your computer back indoors, to wipe down again and then wash hands.

Ideally, we would like to work with you, in this order, if at all possible.

  • Email First – most computer queries can be resolved via email. julie@calltheangel.com
  • Text Message – 07546 228 001
  • Telephone – Landline (answerphone) 01227 793344 / Mobile 07546 228 001. If you’d rather explain over the phone, then please do call.
  • Remote Support – book in for a Remote Session using the email address above. (Internet connection required)
  • Home Visit – we can now only attend to collect your computer and return once work is complete. We cannot enter your home to assist with setup.  Taking photo’s of your connections, helpful for those with desktop computers, is always a good idea, so you know which plug goes where.


The Mobile/Collection Service will be running in the Whitstable and Herne Bay area’s, as usual.

If you have any concerns, queries or anything at all, please do get in touch.

Take care,

We are now having to put on hold all home visits.  When we get the green light to get back to ‘business as usual’ we will be out and about to assist.

Until that time, we are still able to offer Remote Support.  As long as you have an internet connection, we can, with simple instructions from us, Remote into your computer and help with any assistance you need.

01227 793344   –   07546 228001

We will be offering a discount for this service, details below.

NHS Workers – FREE
30 mins usually £35 – NOW £25
60 mins usually £60 – NOW £45

We offer other plans which can be found on our Remote page, using the links at the top of the page, which will also have discounts applied, please ask for more information.

THIS SERVICE WORKS ANYWHERE IN THE WORLD – if you have relatives abroad with computer issues, the discounts will still apply.

Helpful Links –



Angels PC Clinic’s shop will be closing on Saturday 29th February 2020.

As most of you know, Angels has been in Swalecliffe for the past 10 years, 10 years in fact this April.  Over the years we have met and become friends with so many of you.  It will be sad not to have you popping in even just to say Hi.  But it’s going to be ok, we are going Mobile and Remote.

We have many customers and we shall continue to service every one of you, but on a mobile/remote basis.

So, come 29th February 2020 the doors will close, for the last time.

We hope the next business that moves into here will have great success and service the local community with their needs, whatever it may be.

If you would like further information on ways to contact us once we are officially closed, please call into the shop NOW and pickup an information leaflet which will give you so many ways to make contact with an Angel.

Home visits will not be the only way we can help you; a very popular way is for us to Remote into your computer.  This is explained further under the Remote Heading and the Services and Charges Blog section.  Pricing for Home Visits and Remote Support are all listed there too.

Well, it’s been great, but the tide has changed and we need to swim with the flow not against it.

Julie and Matty xx

This shop will be available to rent, soon after we close, so any enquiries please   contact Julie on 07546 228001.  Out of courtesy for the lovely girls next door at the Beauty Barbour, enquiries from other hairdressers/barbers will not be accepted.  Hope you understand.





The Bitcoin revolution is here.

The market cap today (22.1.2020), ie total market value on Bitcoin, is over $157 Billion.  That’s a lot of money invested into Bitcoin. 

But why?

         bitcoin pic                               litecoin

Satoshi Yakamoto, creator of Bitcoin, started work on this project in 2007. By 2010 he vanished.  It’s not known whether Satoshi was a man, a women or a group of people.  Some believe he was from Japan and others think he may actually have been from the UK because of his slang used in some email correspondence.  The reason for his disappearance? This may be a reason –

“Whoever this person is is intelligent enough to know that going against a monetary system is going to upset a LOT of some of the most powerful people in the WORLD, who rely on the monetary system not changing.

If they did have a public identity, then the idea of a decentralised currency could be attacked through that public identity.

Because there isn’t a public figure, all that’s left is the idea. And an idea is a hell of a lot harder to destroy than someone’s image.

It’s beautifully planned.”

Link to the Bitcoin White Paper.

Shortly Julie will be offering a Learning Package to help those interested get SAFELY into Cryptocurrency.  If you are interested please email Julie.

These are some of the area’s that will be covered  –

1. The History of Bitcoin
2. What is Bitcoin.
3. Bitcoin Mining and the Blockchain
4. Getting Prepared to Buy Bitcoin, safely.
5. Why Bitcoin is not just about Money.
6. Alternative Coins.
7. Terminology Explained ie HODL, FOMO.

There are  exciting times ahead!  It’s not too late to become involved as only 1% of the population thus far know anything about Cryptocurrency.  Don’t miss out – enjoy what is to come!!!

If you find this interesting, and would like to know more, please message us and we can add you to our Crypto Course Mailing List.

Angels PC Clinic  has already helped many existing  customers by using Remote Support to show them how to successfully become involved in Cryptocurrency.  If you want to know more please message us.




Angels Mobile PC Clinic offer both Home Visits, Remote Support and Phone/Email Support.  The charges for these are below (Jan 2020)

PAYMENT TYPES – ALL credit/debit cards, Cash, Crypto (BTC/ETH/LTC), NO cheques please.

HOME VISITS – why not ask a friend to come round too with their issues/queries and split the cost.

Quick Visit  £25
30 mins     £45
60 mins     £65

If equipment requires taking back to the workshop to fix, a price will be discussed on the visit.
If equipment is deemed too old, unfixable due to rarity of parts etc, a £10 charge will be made on all housecalls where no further work is required.
Areas covered: Whitstable, Herne Bay.  Other areas will incur a mileage charge of .50p per mile over 5 miles.


REMOTE SUPPORT – Internet Connection Required

PAYG  – Pay as you go – min. 30 mins.
30 mins    £35
60 mins    £60
120 mins  £110

PUF – Pay up front – expires after 1 year, taken in blocks of 5 mins.  BEST VALUE!!
120 mins  £90
180 mins  £130
Unlimited  £299  (1 PC)

PUF connections – to enable quick in and out to fix or take a look at any issue, a permanent connection is required.

Please be aware that should either party lose internet connection or have a power failure, the session will be rescheduled.



We now offer Email and Phone Support.  We receive many calls/emails asking for a suggested remedy to a problem.  If you’d like to attempt a ‘fix’ yourself or don’t think a housecall/remote service is required, please get in touch.  Once a solution has been offered and paid for and still there is an issue, the charge will be deducted from a House Call / Remote Session charge.

From £5

If you need to contact us to make an appointment for a Home Visit or a Remote Session, or have an enquiry, the details are below..


Landline:    01227 793344  (same number as before)

Mobile:    07549 228001

Email:     julie@calltheangel.com

Facebook:    AngelsPCClinicWhitstable




Over the years we have held many Macmillan Coffee Mornings; with great success in raising funds for the Macmillan Cancer Charity.

Last year in 2019 we also Sponsored a Fishing Swim in aid of Pilgrims Hospice and managed to actually win.   Was a great day!

We have had several charity boxes in the shop over time.  Our most recent count of all the monies has totalled an amazing £168.08.  The various charities included: Macmillan, Demelza, Help for Heroes and Kent Association for the blind.

Thank you to everyone for popping your spare change into the pots.  All goes to great causes. Thank you.

Privacy Policy

(Link to Cookie Policy)


This privacy notice provides you with details of how we collect and process your personal data through your use of our site angelspcclinic.co.uk.

By providing us with your data, you warrant to us that you are over 13 years of age.  

Julie Camburn t/a Angels PC Clinic, is the data controller and is responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full details are:

Full name of legal entity: Julie Camburn trading as Web and Net Services ( Angels PC Clinic)

Email address: julie@calltheangel.com

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at julie@angelspcclinic.co.uk.


Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

  • Communication Data that includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defense of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

  • User Data that includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back- ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business.

  • Technical Data that includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyze your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

  • Marketing Data that includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

  • We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business). [NOTE SEE SECTION 4 BELOW]

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at juile@angelspcclinic.co.uk. In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

We may process your personal data without your knowledge or consent where this is required or permitted by law.


We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this [INSERT LINK TO COOKIE POLICY].

We may receive data from third parties such as analytics providers such as Google based outside the EU, advertising networks such as Facebook based outside the EU, such as search information providers such as Google based outside the EU, providers of technical, payment and delivery services, such as data brokers or aggregators.

We may also receive data from publicly available sources such as Companies House and the Electoral Register based inside the EU.


Our lawful ground of processing your personal data to send you marketing communications is either your consent or our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations, we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you OR by emailing us at julie@angelspcclinic.co.uk at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc. 


We may have to share your personal data with the parties set out below:

  • Service providers who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors and insurers

  • Government bodies that require us to report processing activities.

  • Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.


Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or

  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or

  • If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time. 


We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.


We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.


Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

You can see more about these rights at:


If you wish to exercise any of the rights set out above, please email us at julie@angelspcclinic.co.uk.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you.

If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.


This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please click here.


(Link to Privacy Policy)

What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.

Cookies are used by nearly all websites and do not harm your system.

If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.

Cookies are either:

– Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or

Cookies can also be categorised as follows:

– Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.

– Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.

– Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.


To find out more about Cookies and how to control cookies, please visit this website https://www.aboutcookies.org/.