Category Archives: information

Angels Mobile and Remote IT Services

‘OPEN’ for Essential IT Repairs

Update to our Services from Friday 15th May 2020

WE ARE GOING MOBILE AGAIN – COLLECTION ONLY.  Only if email, phone and Remote Services cannot resolve your computer issues.


Collection will strictly adhere to the 2 metre rule.  All items will be wiped down once back at our workshop, with 80% grade sanitiser (WHO recommended), and once work complete, again the item will be wiped down and handed back.  We would advise that once you have your computer back indoors, to wipe down again and then wash hands.

Ideally, we would like to work with you, in this order, if at all possible.

  • Email First – most computer queries can be resolved via email.
  • Text Message – 07546 228 001
  • Telephone – Landline (answerphone) 01227 793344 / Mobile 07546 228 001. If you’d rather explain over the phone, then please do call.
  • Remote Support – book in for a Remote Session using the email address above. (Internet connection required)
  • Home Visit – we can now only attend to collect your computer and return once work is complete. We cannot enter your home to assist with setup.  Taking photo’s of your connections, helpful for those with desktop computers, is always a good idea, so you know which plug goes where.


The Mobile/Collection Service will be running in the Whitstable and Herne Bay area’s, as usual.

If you have any concerns, queries or anything at all, please do get in touch.

Take care,

We are now having to put on hold all home visits.  When we get the green light to get back to ‘business as usual’ we will be out and about to assist.

Until that time, we are still able to offer Remote Support.  As long as you have an internet connection, we can, with simple instructions from us, Remote into your computer and help with any assistance you need.

01227 793344   –   07546 228001

We will be offering a discount for this service, details below.

NHS Workers – FREE
30 mins usually £35 – NOW £25
60 mins usually £60 – NOW £45

We offer other plans which can be found on our Remote page, using the links at the top of the page, which will also have discounts applied, please ask for more information.

THIS SERVICE WORKS ANYWHERE IN THE WORLD – if you have relatives abroad with computer issues, the discounts will still apply.

Helpful Links –



The Summer holidays are a lovely time of year for the children but keeping them from being bored can take a strain on your gadgets.

For the final two weeks in September, and to coincide with our Macmillan Coffee Morning being held at the shop on Friday 29th September, we will be donating £5 from every Health Check conducted on your laptop or desktop computer.

Come on down and take advantage of this offer and at the same time support such a great cause.

We also have a ‘ Guess the Height of the Cake Tower’ with the chance of winning some cash and we will be donating a FREE REMOTE HEALTH CHECK to one lucky person – TICKETS ARE NOW AVAILABLE FROM THE SHOP.

macmillan posters sept 17


Here at Angels PC Clinic we know all too well what it’s like when you get a new computer and the overwhelming thought of setting the thing up.  There’s a lot to do.

That is why here at Angels, all our laptops, netbooks and desktops are already setup so all you need to do is take it home, plug it in and get on with what you need to do.

This takes that stress away from you.  We spend a good 3-4 hours on getting everything in place, updates, extra software ie Office compatible software, PDF software and so on.  This also allows us to do a quality control check on everything before it leaves our shop.

We can also transfer over all your personal files ie photo’s, documents, music, video’s, at the same time making a copy onto a memory stick if you want a back up too.

Home Visits can also be arranged to make the swap over from an old computer to a new one as easy as possible.  Setup with printers, wifi and anything else that is required.

LET US TAKE THE STRESS AWAY – pop into the shop, call us on 01227 638233 or email us, with your own situation and we can suggest a solution for you.  It’s what we do – and we love to help and make it as simple as possible

Please get in touch if you need any further information, advice or wish to book a Home Visit.


Remote Support – Charges and Terms and Conditions
We are so very pleased to be able to offer you this great service. No more dragging your computer down to the shop, sometimes in awful weather and also when the shop is closed and you need help QUICK. We hope you enjoy using this service and tell all your friends and family.

Get extra minutes by referring a friend. For every friend you refer we will add 10 minutes to your total minutes. Add 2 friends and we will add 20 minutes and so forth.

For those over the wonderful age of 65 (includes both male and female) an extra 10, 20 or 30 minutes will be added to their plan dependent on which one they sign up for; 2 hours, 3 hours or 4 hours.

Struggling to find a unique gift for a family member or friend. Buy them some time. For each voucher purchased minutes will be added to your plan as in the Refer a Friend scheme.

Please read the Terms and Conditions below and if you have any concerns or not quite clear on any of the points please get in touch. We have also listed below what is included and the times this service is available. There is also an Emergency Remote Service available for when you really need I.T..

Terms and Conditions
    • Charges for Remote Assistance must be paid in full before the first session starts, unless previously agreed.
    • Payments can be made by either cash or card in the shop or by card or PayPal through web site.
    • Non-Emergency Sessions are carried out 9.00am – 5.00pm Monday to Saturday. Emergency Sessions 5.00pm -9.00pm Monday to Saturday. “Panic” Emergency Sessions outside these hours are possible but subject to availability.
    • In all cases please send a message with a brief description of the problem to our web site for a quick response.
    • For charges see below and after the initial 30 minute charge all sessions are charged by 10 minute increments rounded up to the next 10 minutes. We do have a special offer one year agreement for Non-Emergency assistance for one PC. For all charges please see below and the company reserves the right to vary these charges at any time.
    • When assistance is required to download lengthy programs, transfer files, installing updates, etc. taking more than 10 minutes, additional increment charges will be waived until the task has been completed but at the discretion of the Angel conducting the session.
    • On occasions during a remote assistance session and out of our control, the internet connection can be lost and no charge will be made during these periods.
    • We will take the utmost care when giving remote assistance but in the very unlikely event of any data being lost we cannot be held responsible.
    • On occasions a PC may not be suitable for remote assistance in which case if possible bring the PC to our shop and we will advise you of your best course of action.
    • Should you introduce a customer to us who has not been in touch with us before please let us know and we will send you a voucher for future “free minutes”.
    • This service is only available to computers that have an internet connection.
    Charges for Remote Assistance – Pay As You Go
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday is an initial charge of £35 for the first 30 minutes and thereafter at 30 min intervals.
    • Emergency Session from 5.00pm to 9.00pm Monday to Saturday is an initial charge of £50 for up to 30 minutes and thereafter at the rate of £50 per 30 minutes.
    • Panic” Emergency Session at any other time is an initial charge of £75 for up to 30 minutes and thereafter at the rate of £75 per 30 minutes.
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday for one year and each PC is £299.
    • All initial charges and one year Non-Emergency Sessions are paid in advance unless previously agreed.
    OR Charges for Remote Assistance – Pay Up Front – One Computer, 1 Year
    2 hours (120 mins) £90
    3 hours (180 mins) £130
    Unlimited Remote Support for one computer for 1 Year £299
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday. All connections are made with a minimum rate of 10 minutes.
    • Emergency Session from 5.00pm to 9.00pm Monday to Saturday – for every 10 minutes connection time, this will be doubled to 20 minutes.
    • Panic” Emergency Session at any other time – for every 10 minutes connection time, this will be trebled to 30 minutes.
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday for one year and each PC is £299. If assistance is required out of these hours please contact Angels PC Clinic.
    • All initial charges and one year Non-Emergency Sessions are paid in advance unless previously agreed.





Angels PC Clinic are now offering a unique service with deals for you, your friends and your family.

Purchase some “Minutes” of Remote Support and you’ll feel like you have a hand to hold.

What is Remote Support?
Remote Support, as the name suggests, is support that is given away from your computer. Scenario – you are at home, have a problem with your printer, it’s raining outside and the postman’s coming soon with a parcel but you need to get your computer problem solved. So you message us at Angels and we gain access to your computer from 10 miles away, could even be 10,000 miles away!!

Sound good?

If you sign up for “Minutes” and prepay, there are better deals to be had than Paying As You Go, which is the way we have been offering this service.

If you want to know more about this, find out the charges, savings and the conditions of this invaluable offer, then please CLICK HERE. All the information is there.

We hope you do take up this offer. The Remote Service we currently offer is extremely popular with many of our customers.

So your laptop or desktop computer has just about come to the end of it’s useable life and you’re worried about all the pictures and documents and the setting up of a new one.


Panic ye not!!!

Bring it along, we can grab all your personal files like pictures, letters, video’s etc and from as little as £55 we will transfer them all over to a new computer, whether purchased from Angels or elsewhere, and we will also set up the new computer ready for you to just plug in and crack on.

Sound good???

Let us take the stress away from you.  It’s what we do and we do it pretty well too 😉

So, what are you waiting for?!

Either pop down to the shop in Swalecliffe (opposite Chestfield and Swalecliffe Railway Station) or call us on 01227 638233.

Link here to our items for sale although constantly changing so please call us to check what we have in.  If you don’t see something you’re looking for, ask, we can certainly attain it for you.


So the much awaited Windows 10 is imminent, 29th July in fact.  So what’s it all about?

undecided voter concept

If you hate Windows 8, chances are your mind is already made up about Windows 10 – and not in a good way.

And that’s a shame.

There’s still no reason to hate Windows 8, and Windows 10 fixes some of the most common complaints that Windows 8 generated.

I’ve downloaded a Developers copy (not advisable unless you know the consequences) on my Windows 7 desktop at work and I am going to attempt to explain what changes have been made, what you need to be aware of and anything I feel is important to know.

Here we go:

1. How much is Windows 10? Windows 10 is FREE – for life. That’s the first thing. BUT, it’s only free for the first year. After that, Microsoft will be making a one-off charge, only if you haven’t taken up the offer of downloading it in the first year. It could be in the region of £85 depending on your version.

2. Who can download Windows 10? From what we know already, those with Windows 7 and Windows 8.1 will be able to download Windows 10. Those with a Surface, Surface 2 and RT flavours will not be able to take advantage of Windows 10 although Microsoft say that some features from Windows 10 will be available in an update to Windows RT sometime in the future. Windows 8 users must first install 8.1 before intalling 10.

Windows XP or Windows Vista Your (probably very old) PC is not automatically eligible for a free Windows 10 upgrade. However, it may qualify if you upgraded to a later Windows version. For example, if you bought a £50 Windows 8 upgrade from Microsoft in the months after Windows 8 was first released and used that license and product key on your machine, you qualify for a free upgrade.

3. Will my printer work with Windows 10?

Before Windows 10 installs, it will run a check on all your hardware and software and provide you with a list of what will work and what won’t. With printers, it would be advisable to visit the maker’s website for their plans.

ready to go menu

  • This is taken from the Canon website –

Windows 10 Information

Microsoft have announced that Windows 10, the new version of their operating system, will be released on 29 July 2015. This will be a free upgrade for current users of Windows 7, Windows 8, Windows 8.1 and Windows Phone 8.1 devices.

We are currently determining our driver support for this new operating system and
this page will be updated with further information shortly.

4. If I upgrade to Windows 10 and don’t like it, can I go back to my previous
Windows version?
This is a tricky one. When Windows 10 is installed, the recovery partition becomes
inoperable. If you have made your recovery discs, great, if not, maybe now’s the time
to make them. This will be the only way to go back to your previous operating system.

5. I’ve installed Microsoft Office (Word, Excel etc), will I lose it and what versions will work with Windows 10?
Programs that run on Windows 8 and 8.1 should work in 10. Microsoft Office 2007 onwards uses the file extension .docx, therefore these versions should work with Windows 10. Microsoft Office 2003 uses the file extension .doc so although Office 2003 may work, you will still be saving your files in the *.doc format. When sending a *.doc file to someone say by email, if the recipient has a new version of office than your Office 2003, they should be able to open it. The problem usually arises when someone sends a newer version, ie Office 2007/2010/2013 using the *.docx format, to someone with the older Office 2003. You can download a converter for when this happens.

6. What happened to Windows 9?
There was never a Windows 9, Microsoft skipped this number and went to 10 instead. Company officials decided to choose 10 because they believe this release is a ‘Perfect 10’ and to also signify this is the last major release of Windows.

7. Does Windows 10 require a Touch Screen?
No, Windows 10 works just fine with mouse and keyboard. If you have a standard
LCD or CRT monitor, it works just fine with that too.

8. Can I do a clean install using the Free upgrade?
No, it will require that you are running a previous qualifying version and start the
upgrade from within the qualifying version. You can initiate a clean install after
completing the Upgrade.

9. I play Hearts and use Windows Media Center, will I be able to use these
on Windows 10?

No to both. Windows 10 does not come with Hearts but can be found in the
App Store. Windows Media Center will not be available.

Well, I hope you’ve found this informative and has helped in understanding a little
more about what is on the horizon. Remember though, Microsoft can change the
goal posts at any time!!!!

If you have any further questions or queries, please do not hesitate to contact me,
Julie, at Angels PC Clinic

Further information is available from the Microsoft website including minimum
specifications and much much more.