Category Archives: Remote

OUR LANDLINE NUMBER IS NO LONGER IN USE – PLEASE UPDATE YOUR CONTACT NUMBER FOR US TO 07546 228001.  EMAIL IS ALSO AVAILABLE – JULIE@CALLTHEANGEL.COM

 

ALWAYS HERE TO HELP……….

 

The services available from Angels PC Clinic are as follows –

 

Home Visits – please message us or call us on 07546 228001 to arrange a visit.

Remote Support – please call on the number above or email us to arrange this.  Further information is available on the REMOTE HELP page.

Guidance on buying a new computer – before you make that important purchase, message us first.  Tell us what you need the computer to do, how much storage you require and the size of the screen you need and we will find one for you and email over the link.  There is nothing in this for us but we see so often people ending up with something that isn’t suitable and purchasing unnecessary extra’s that are not required.  Please let us assist.

Gift Cards – Birthdays, Christmas and any kind of Thank You cards can be made up for you.  The Cards can either be for a home visit or some Remote Support minutes (Remote packages can be seen on the REMOTE HELP tab).

 

IF WE CAN HELP YOU IN ANY WAY WITH YOUR COMPUTER, PLEASE GET IN TOUCH.

WE LOOK FORWARD TO HEARING FROM YOU.

JULIE X

Angels Mobile and Remote IT Services

‘OPEN’ for Essential IT Repairs

Update to our Services from Friday 15th May 2020

WE ARE GOING MOBILE AGAIN – COLLECTION ONLY.  Only if email, phone and Remote Services cannot resolve your computer issues.

COLLECTION ONLY

Collection will strictly adhere to the 2 metre rule.  All items will be wiped down once back at our workshop, with 80% grade sanitiser (WHO recommended), and once work complete, again the item will be wiped down and handed back.  We would advise that once you have your computer back indoors, to wipe down again and then wash hands.

Ideally, we would like to work with you, in this order, if at all possible.

  • Email First – most computer queries can be resolved via email. julie@calltheangel.com
  • Text Message – 07546 228 001
  • Telephone – Landline (answerphone) 01227 793344 / Mobile 07546 228 001. If you’d rather explain over the phone, then please do call.
  • Remote Support – book in for a Remote Session using the email address above. (Internet connection required)
  • Home Visit – we can now only attend to collect your computer and return once work is complete. We cannot enter your home to assist with setup.  Taking photo’s of your connections, helpful for those with desktop computers, is always a good idea, so you know which plug goes where.

 

The Mobile/Collection Service will be running in the Whitstable and Herne Bay area’s, as usual.

If you have any concerns, queries or anything at all, please do get in touch.

Take care,
Julie 

We are now having to put on hold all home visits.  When we get the green light to get back to ‘business as usual’ we will be out and about to assist.

Until that time, we are still able to offer Remote Support.  As long as you have an internet connection, we can, with simple instructions from us, Remote into your computer and help with any assistance you need.

01227 793344   –   07546 228001

We will be offering a discount for this service, details below.

NHS Workers – FREE
30 mins usually £35 – NOW £25
60 mins usually £60 – NOW £45

We offer other plans which can be found on our Remote page, using the links at the top of the page, which will also have discounts applied, please ask for more information.

THIS SERVICE WORKS ANYWHERE IN THE WORLD – if you have relatives abroad with computer issues, the discounts will still apply.

Helpful Links –

NHS UK WEBSITE

GOVERNMENT WEBSITE

Remote Support – Charges and Terms and Conditions
We are so very pleased to be able to offer you this great service. No more dragging your computer down to the shop, sometimes in awful weather and also when the shop is closed and you need help QUICK. We hope you enjoy using this service and tell all your friends and family.

REFER A FRIEND
Get extra minutes by referring a friend. For every friend you refer we will add 10 minutes to your total minutes. Add 2 friends and we will add 20 minutes and so forth.

O.A.P. DEALS
For those over the wonderful age of 65 (includes both male and female) an extra 10, 20 or 30 minutes will be added to their plan dependent on which one they sign up for; 2 hours, 3 hours or 4 hours.

GIFT VOUCHERS
Struggling to find a unique gift for a family member or friend. Buy them some time. For each voucher purchased minutes will be added to your plan as in the Refer a Friend scheme.

Please read the Terms and Conditions below and if you have any concerns or not quite clear on any of the points please get in touch. We have also listed below what is included and the times this service is available. There is also an Emergency Remote Service available for when you really need I.T..

Terms and Conditions
    • Charges for Remote Assistance must be paid in full before the first session starts, unless previously agreed.
    • Payments can be made by either cash or card in the shop or by card or PayPal through www.calltheangel.com web site.
    • Non-Emergency Sessions are carried out 9.00am – 5.00pm Monday to Saturday. Emergency Sessions 5.00pm -9.00pm Monday to Saturday. “Panic” Emergency Sessions outside these hours are possible but subject to availability.
    • In all cases please send a message with a brief description of the problem to our web site www.calltheangel.com for a quick response.
    • For charges see below and after the initial 30 minute charge all sessions are charged by 10 minute increments rounded up to the next 10 minutes. We do have a special offer one year agreement for Non-Emergency assistance for one PC. For all charges please see below and the company reserves the right to vary these charges at any time.
    • When assistance is required to download lengthy programs, transfer files, installing updates, etc. taking more than 10 minutes, additional increment charges will be waived until the task has been completed but at the discretion of the Angel conducting the session.
    • On occasions during a remote assistance session and out of our control, the internet connection can be lost and no charge will be made during these periods.
    • We will take the utmost care when giving remote assistance but in the very unlikely event of any data being lost we cannot be held responsible.
    • On occasions a PC may not be suitable for remote assistance in which case if possible bring the PC to our shop and we will advise you of your best course of action.
    • Should you introduce a customer to us who has not been in touch with us before please let us know and we will send you a voucher for future “free minutes”.
    • This service is only available to computers that have an internet connection.
    Charges for Remote Assistance – Pay As You Go
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday is an initial charge of £35 for the first 30 minutes and thereafter at 30 min intervals.
    • Emergency Session from 5.00pm to 9.00pm Monday to Saturday is an initial charge of £50 for up to 30 minutes and thereafter at the rate of £50 per 30 minutes.
    • Panic” Emergency Session at any other time is an initial charge of £75 for up to 30 minutes and thereafter at the rate of £75 per 30 minutes.
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday for one year and each PC is £299.
    • All initial charges and one year Non-Emergency Sessions are paid in advance unless previously agreed.
    OR Charges for Remote Assistance – Pay Up Front – One Computer, 1 Year
    2 hours (120 mins) £90
    3 hours (180 mins) £130
    Unlimited Remote Support for one computer for 1 Year £299
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday. All connections are made with a minimum rate of 10 minutes.
    • Emergency Session from 5.00pm to 9.00pm Monday to Saturday – for every 10 minutes connection time, this will be doubled to 20 minutes.
    • Panic” Emergency Session at any other time – for every 10 minutes connection time, this will be trebled to 30 minutes.
    • Non-Emergency Session from 10.00am to 4.00pm Monday to Saturday for one year and each PC is £299. If assistance is required out of these hours please contact Angels PC Clinic.
    • All initial charges and one year Non-Emergency Sessions are paid in advance unless previously agreed.

WANT TO SAVE SOME MONEY ON COMPUTER REPAIRS?

STUCK FOR A UNIQUE GIFT FOR A FAMILY MEMBER OR FRIEND?

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BOOK A SLOT NOW – CLICK HERE

Angels PC Clinic are now offering a unique service with deals for you, your friends and your family.

Purchase some “Minutes” of Remote Support and you’ll feel like you have a hand to hold.

What is Remote Support?
Remote Support, as the name suggests, is support that is given away from your computer. Scenario – you are at home, have a problem with your printer, it’s raining outside and the postman’s coming soon with a parcel but you need to get your computer problem solved. So you message us at Angels and we gain access to your computer from 10 miles away, could even be 10,000 miles away!!

Sound good?

If you sign up for “Minutes” and prepay, there are better deals to be had than Paying As You Go, which is the way we have been offering this service.

If you want to know more about this, find out the charges, savings and the conditions of this invaluable offer, then please CLICK HERE. All the information is there.

We hope you do take up this offer. The Remote Service we currently offer is extremely popular with many of our customers.